Device Showing Offline in Editor

The editor shows the online state of every device in your account. If a device should be online but is showing offline in the editor, there can be multiple causes.

Possible Causes: Most of the time, the cause of this issue is because the device does not have an internet connection.

Fix: Check the device’s internet connection or contact MCC Service to assist.

Possible Cause: Power loss.

Fix: Check the physical device and reconnect the power.

Possible Causes: Some Android devices cannot simultaneously handle an Ethernet and WiFi connection.

Fix: Check the device and disable the connection type that is not needed, or contact MCC Service for assistance.