Telecom Solutions | Business Phone Systems & Webex Calling

Question 1

Can I keep my business phone numbers?

Accepted Answer

Absolutely. In our commitment to providing a seamless transition, MCC ensures that all your existing business phone numbers are transferred – a process commonly referred to as “porting” – from your previous provider to your new Webex telecom system. We understand the intricacies involved and therefore, manage all the necessary paperwork on your behalf.

Question 2

Do I need a desk phone?

Accepted Answer

No. With Webex, you have the option to use a desk phone or the Webex desktop or mobile apps. The Webex app allows you the flexibility to make and receive business calls from anywhere without being tied to your desk phone.

Question 3

What if my business loses internet access or power?

Accepted Answer

Because Webex is an cloud-based business phone system, internet is required, but the Webex apps make the lose of internet or power inconsequential. Calls are seamlessly routed to your mobile app. Additionally, the Business Continuity feature automatically routes calls to any number in the case of an outage.

Question 4

Is there a limit to the number of consecutive calls we can make?

Accepted Answer

Unlike older phone systems, Webex allows you to make unlimited calls on the same phone line because the calls are routed through your internet. There is no need for multiple phone lines just to ensure callers can get through to you.

Question 5

Do I need to keep my existing phone lines?

Accepted Answer

Once your phone numbers are ported to your new Webex system, your old phone lines are no longer needed and can be cancelled.

Question 6

Can we connect multiple offices to one system?

Accepted Answer

Yes. One of the major benefits of the Webex system is the ability to connect multiple physical locations to one phone system. All locations can be configured to route calls the same or in different manners.

Question 7

Can we keep our fax machine?

Accepted Answer

Certainly. We can handle faxes in multiple ways. If you only need incoming faxes, Webex can route those to an email of your choosing. If you want to keep your physical fax machine, we can connect it to Webex via an analog adapter that will be included in your order. Another option to consider is e-fax, which we can also help you with. Learn more about e-fax.

Question 8

Will we be able to make changes to our business phone system?

Accepted Answer

Yes. Once the system is installed, we will provide admin access to as many users as needed and provide comprehensive training so you can make any changes needed.

Question 9

Can we make international calls?

Accepted Answer

Yes. International calling is available and will be billed on a per usage basis per month.

Question 10

Can we keep our existing phones?

Accepted Answer

Yes. Webex supports all current Polycom and Cisco multi-platform phones as wells as several other brands.

Question 11

How quickly will the system be setup?

Accepted Answer

Once the order is processed, the installation time is typically 2 weeks. This gives us time to configure your call routing and allows enough time for any business phone numbers to be ported from your old carrier to Cisco.

Question 12

How does the installation process work?

Accepted Answer

Once the order is processed, you will receive an email from our Implementation team to setup our first configuration meeting. During this meeting, we will discuss how you want your phone system setup, get a recent copy of your phone bill and schedule your port date. On the day of the port, MCC will be onsite an hour prior to the go-live time to setup your desk phones and test your system. After the phones are live and all testing is complete, MCC will provide comprehensive training for your staff.

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MCC Solutions provides business telecom solutions including phone systems, cloud calling platforms, and unified communications technologies.

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