This case study highlights how we helped Cranbrook Educational Community streamline its mail center operations, resulting in significant time and cost savings.

The Client

Cranbrook Educational Community is a renowned center of education, science, and art located in Bloomfield Hills, Michigan. Their campus mail center supports the entire community's mailing needs, processing 21,000 pieces of mail and packages for domestic and international shipping per month.

The Challenge

Cranbrook's mail center needed a solution that could easily compare shipping costs among various carriers and better track and share outbound shipping information with senders. They also sought to improve service to all departments on campus and reduce shipping delays and returns.

Our Solution

Quadient’s iX-9 series mailing and shipping system, powered by the S.M.A.R.T. application, provided the solution Cranbrook needed. The iX-9 seals, weighs, measures, meters, and stacks large mail runs in minutes, while S.M.A.R.T. offers comprehensive shipping, mailing, accounting, reporting, and tracking capabilities.

The Results

With our solutions, Cranbrook saved approximately $5,000 annually in labor and postage expenses. They achieved 75% time savings from sending out batch shipments and eliminating manual processes. Our system's IMI compliance ensured postage accuracy and stronger security, resulting in fewer shipping delays and returns.