Outlook 2013 – Customization, Solutions and Mobility Continue to Be the Keywords for 2013

In 2013, the landscape for MFPs will continue to evolve, with the industry focusing more on providing complete end-to-end solutions for business and less on traditional speeds and feeds. BLI’s survey of major MFP and printer manufacturers revealed a continuing trend away from page volume and toward software, services and connectivity that enables information to…

Q&A: How A/V Intersects with Health Care

TechDecisions sat down recently with Rich Mullen an expert in healthcare A/V. What are the biggest mistakes and misconceptions health care facility technical directors make regarding A/V? Rich Mullen: I’d have to say the biggest one is not understanding or being able to differentiate between consumer products/applications from commercial requirements. But others, in no particular…

How to Run a Successful Mail Campaign

Before you develop content for your next mailing, there are logistical and strategic considerations you’ll want to take into account. Here are a few crucial issues to consider that greatly affect the success rate and profitability of your effort. • Make an offer they can’t refuse – Create a unique message or offer that stands…

How’s Your Service?

It’s a proven fact the most important thing you can do to help your business thrive and not only gain new clients but KEEP the loyal ones is to never forget the importance of Customer Service. The dictionary defines customer service as assistance and other resources that a company provides to the people who buy…